Policies and Procedures

Bark Avenue Mobile Pet Styling strives to provide all of our clients with the utmost care. We are a highly professional small business, who takes pride in our work. Policies are to ensure outstanding, efficient, quality services to you and your pet. Please be sure to read the Policies and Procedures, as all clients are required to sign this agreement prior to services being performed. Should you have any questions or concerns regarding this Agreement, please call or text 806-443-1040.

Scheduling and Pricing

All clients are required to maintain a 5 week schedule, pre-booked annually. Several times a year your pets’ appointment will be 6 weeks apart due to my vacation and scheduled time off. We respect your time and ask that clients do the same. Appointments are scheduled by routes and your appointment times are approximate. Please be available 30 minutes prior to, as well as 30 minutes after your schedules time. We strive for punctuality, however due to the nature of our business conditions may occur that we are unable to keep your appointment. We will notify you immediately of any changes. Should you need to cancel your appointment, a 48 hour notice is required.

Failure to give less than 48 hours notice will result in a fee of $110.00 OR  50% of your normal grooming fee which ever is greater.

We understand emergencies happen and will take those events into consideration on a case by case basis. Payment is due at the time services are rendered. Payment can be made by cash or credit card. All clients are required to have a card on file. We do not offer invoicing.

 Please have your pet ready for grooming services upon arrival. The stylist will use a slip lead to secure your pet during the transition from your house to the mobile salon.

 Latchkey clients, please provide a safe and accessible place for your pet. The stylist will not chase your pet around the house or yard. If the stylist cannot access your pet for any reason, services will be cancelled, and a cancellation fee  equal to your normal grooming fee will be charged.

Vaccinations, Health and Behavior

It is the responsibility of the owner to provide a healthy groomable pet. Unsatisfactory behavior will determine whether a pet is safe to provide services. Your stylist will determine this at your scheduled appointment. Please understand that an unmanageable pet can pose serious danger to both themselves and the stylist. Your pet must be healthy and able to stand up on their own during the grooming process. Medium and large dogs must be able to get into and out of the mobile salon without assistance. The Stylist will not lift or carry dogs over 30lbs.

The law requires your pet be current on rabies vaccinations. It is your responsibility to provide current documentation of vaccination. Injuries resulting from bites are reported to Amarillo Animal Welfare and Management. Owners of the pet will be responsible for payment of services, any and all bills incurred and medical treatments for any employee of Bark Avenue who is injured. This will be in accordance with Texas State Law.

I authorize Bark Avenue Mobile Pet Styling the right to act as my agent in the event that emergency veterinarian services, boarding, care taking, and or transportation are necessary, and I agree to pay all costs incurred.

Pet Skin and Coat Health

                Owners are responsible for keeping their pet flea and tick free. If we notice parasites that require treatment, you will be charged $50.00 extra per pet. Bark Avenue retails flea and tick prevention for $ 25.00, let your stylist know if your pets needs to have this protection applied during their spa day.

                If your pet is matted, every effort will be made to protect their skin while removing the hair. The skin can become sensitive and incur clipper marks, abrasions, cuts, rashes, nicks, itchiness or redness where the matting was severe. In some cases, the entire skin can become sensitive due to shock of removing severely matted hair. Matting removed from the ears can cause hematomas. Removal of the hair that grows into the ear canal may cause irritation and reveal underlying infections that may cause you to seek Veterinarian care. You agree to not hold Bark Avenue Mobile Pet Styling responsible for any problems resulting from the grooming service of your matted pet.

By signing, I agree that I have read and understand the Policies and Procedures Agreement presented to me by Bark Avenue Mobile Pet Styling. I have read and understand my obligations as a pet owner seeking services with Bark Avenue Mobile Pet Styling and will adhere to such agreement for as long as grooming services are offered to me by Bark Avenue Mobile Pet Styling.

Bark Avenue Mobile Pet Styling reserves the right to refuse service or to terminate this agreement at any time.